Terms of Service

1. Definitions

• “safetill”, “we”, “us” and “our” mean safetill.io, the operator of the Service.
• “Service” means the safetill website at https://safetill.io, the application at app.safetill.io and the connector that receives point-of-sale (“POS”) transaction data and submits corresponding events to Verkada Helix.
• “Customer” or “you” means the business or organisation that creates a workspace, and each person who uses the Service on its behalf.
• “Workspace” means a tenant in the Service linked to exactly one Verkada organisation.
• “Customer Data” means transaction data, configuration and other content you submit to, or we retrieve on your behalf through, the Service.
• “Third-Party Services” means Verkada, your POS provider (for example Square), Stripe, Clerk and any other service we connect to on your behalf.

2. Eligibility and authority

The Service is offered to businesses only, not consumers. You represent that you are at least 18 years old, that you are authorised to bind the business you register, and that you have the right to connect the Verkada organisation and POS account you link. If you use the Service on behalf of an organisation, “you” includes that organisation, and it is responsible for every user it invites.

3. Accounts, workspaces and security

You must provide accurate information and keep it current. You are responsible for all activity under your account and workspaces, for safeguarding your login credentials and any API keys you enter, and for promptly notifying us of any unauthorised use. We may refuse, suspend or reclaim any account, workspace or name at our discretion, including where it infringes someone else's rights or breaches these Terms.

4. The Service and what it does not do

safetill is a software connector. It is not a payment processor, a video surveillance system, a security service, or a loss-prevention guarantee. We do not record, store or view video, and we do not process or store cardholder data. Whether a given event reaches Verkada Helix, and when, depends on the availability and correct configuration of Third-Party Services under your control. You are solely responsible for how you use the resulting information, including any employment, disciplinary or legal action you take.

5. Plans, subscriptions and billing (Stripe)

5.1 Plans

The Free plan covers one POS integration, one location, one till and one admin with no time limit. The Pro plan is a paid subscription priced per location per month, as shown on our pricing page or in the app at the time of purchase, and includes the limits described there (currently up to 10 tills per location and 10 admins per workspace). The Enterprise plan is for workspaces that need more than 10 tills per location or more than 100 locations; its pricing, limits, billing method and any additional terms are set out in a separate written order form or agreement, which prevails over this section 5 to the extent of any conflict. Enterprise enquiries go to sales@safetill.io. We may change plans, features and limits for new subscriptions at any time.

5.2 Payment through Stripe

All payments are processed by Stripe, Inc. (“Stripe”). By subscribing you agree to Stripe's terms and privacy policy and authorise us, through Stripe, to charge your chosen payment method for all fees, taxes and charges incurred under your workspace. We do not see or store full payment card details; Stripe does. You must keep a valid payment method on file for as long as you have a paid subscription.

5.3 Automatic renewal

Pro subscriptions are billed in advance on a recurring monthly basis and renew automatically at the end of each billing period until cancelled. The subscription quantity equals the number of locations you have purchased; adding or removing locations changes the quantity and the resulting charge is prorated to the current billing period in accordance with Stripe's proration rules. You authorise these recurring charges without further notice unless the law requires otherwise.

5.4 Cancellation

You may cancel at any time from the Billing page (via the Stripe customer portal). Cancellation takes effect at the end of the current paid period; you keep Pro features until then and are not charged again. When the period ends the workspace reverts to Free-plan limits. Data and mappings beyond those limits are retained but become inactive; transactions at tills beyond your plan are not sent to Helix until you resubscribe.

5.5 Failed payments

If a payment fails, Stripe will retry it and we may notify you. The workspace keeps its paid features for a grace period of up to 30 days. If payment is not received by then, the subscription is cancelled and the workspace reverts to Free-plan limits. You remain liable for amounts due.

5.6 Refunds

Except where required by applicable law, all fees are non-refundable, including for partial periods, unused locations, downgrades or periods during which you did not use the Service. We may, at our sole discretion, issue credits or refunds in individual cases; doing so does not oblige us to do so again.

5.7 Price changes and taxes

We may change prices with at least 30 days' notice by email or in the app; the new price applies from your next renewal after the notice period. Prices exclude VAT, GST, sales and similar taxes, which you are responsible for unless you provide a valid exemption. Where we are required to collect tax, Stripe will add it to your invoice. You are also responsible for any bank, foreign-exchange or card fees your provider charges.

5.8 Billing owner

One admin in each workspace is the billing owner and is the Stripe customer of record. Billing ownership may be transferred to another admin who accepts the transfer and adds a payment method. Until a transfer is accepted, the existing billing owner remains responsible for all charges.

6. Third-Party Services

The Service depends on Third-Party Services that we do not control. Your use of them is governed by their own terms, and you are responsible for maintaining valid accounts, permissions and API access with them. We are not responsible for their availability, errors, rate limits, pricing or changes to their APIs or policies, and such changes may reduce or remove functionality without liability on our part, although we will make reasonable efforts to adapt. Verkada and Helix are trademarks of Verkada Inc.; Square is a trademark of Block, Inc. safetill is an independent product and is not affiliated with, endorsed by or sponsored by them.

7. Customer Data and licence

You own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process and display Customer Data solely to provide, secure, support and improve the Service and to comply with law. You represent that you have all rights, consents and notices required to provide Customer Data to us and to have it processed and forwarded to Verkada as described, including under applicable privacy, employment and surveillance laws. You must not send us cardholder data or any data you are not permitted to share. We may use aggregated, de-identified usage data that does not identify you or any person.

8. Acceptable use

• Use the Service only for lawful purposes and in compliance with all privacy, surveillance, employment and consumer laws that apply to your business and locations, including any duty to notify staff or customers of monitoring.
• Do not access or attempt to access another customer's workspace or data.
• Do not reverse-engineer, decompile, scrape, probe or interfere with the Service, bypass usage limits, or build a competing product using it.
• Do not resell, sublicense or provide the Service to third parties without our written agreement.
• Do not upload malicious code or use the Service to send unlawful, infringing or misleading content.

We may investigate suspected violations and suspend or terminate access without notice where we reasonably believe it is necessary.

9. Intellectual property

The Service, including its software, design, logos and documentation, is owned by safetill.io and its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Any feedback you give us may be used without restriction or compensation. No other rights are granted.

10. Availability, support and changes

We aim for continuous availability but do not guarantee uptime, delivery times or that any event will be delivered. Events that cannot be delivered are queued and retried; if delivery proves impossible they are marked as failed in your Activity log. We may modify, suspend or discontinue any part of the Service at any time; where practical we will give notice of material changes. Support is provided by email on a reasonable-efforts basis and is not guaranteed on the Free plan.

11. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT EVENTS WILL BE DELIVERED, TIMESTAMPED OR MATCHED TO FOOTAGE CORRECTLY, THAT ANY LOSS, THEFT OR FRAUD WILL BE DETECTED OR PREVENTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. Some jurisdictions do not allow the exclusion of certain warranties; where that is the case, the exclusion applies to the maximum extent permitted.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SAFETILL.IO, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR BUSINESS OPPORTUNITY, OR FOR ANY LOSS ARISING FROM MISSING, DELAYED, DUPLICATED OR MIS-TAGGED EVENTS, UNDETECTED THEFT OR SHRINKAGE, DECISIONS YOU MAKE BASED ON THE SERVICE, OR THE ACTS OR OMISSIONS OF THIRD-PARTY SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) USD 100. These limitations are fundamental to the bargain between us and apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnity

You will defend, indemnify and hold harmless safetill.io and its owners, officers, employees and contractors from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Data, (b) your use of the Service or of information obtained through it, including any surveillance, employment or privacy claim by your staff, customers or regulators, (c) your breach of these Terms or of applicable law, or (d) your use of Third-Party Services.

14. Suspension and termination

You may delete a workspace at any time from Settings; this removes its connections, credentials, mappings and event history and cancels any active subscription for that workspace at the end of the current period. We may suspend or terminate your access immediately if you breach these Terms, if required by law, if a Third-Party Service revokes our access, or if your subscription remains unpaid after the grace period. On termination your right to use the Service ends; sections that by their nature should survive (including 5.6, 7, 9 and 11–17) survive. We may delete Customer Data of terminated workspaces after a reasonable period and are not obliged to return it.

15. Privacy

Our Privacy Policy explains what we collect and how we use it, and forms part of these Terms. Where you provide us personal data about your staff or customers, you are the controller of that data and we process it on your instructions as described in the Privacy Policy.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date; for material changes we will give at least 14 days' notice in the app or by email. Continued use of the Service after the effective date is acceptance of the new Terms. If you do not agree, stop using the Service and delete your workspace before the changes take effect.

17. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which safetill.io is established, excluding its conflict-of-law rules, and any dispute will be brought exclusively in the courts of that jurisdiction, except that either party may seek injunctive relief anywhere. Before starting formal proceedings you agree to contact us and attempt in good faith to resolve the dispute for at least 30 days. Any claim must be brought within one year of the event giving rise to it, to the extent the law allows.

18. General

These Terms, together with the Privacy Policy and any order confirmation from Stripe, are the entire agreement between us about the Service and supersede all prior agreements. If any provision is unenforceable it will be limited to the minimum extent necessary and the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be given by email to your account address or in the app.

Contact

safetill.io · legal@safetill.io (legal) · sales@safetill.io (sales and Enterprise)